FAQ’s

How can I find my nearest stockist?

Click Here to see a list of Benjamin Roberts Stockists

Can I buy my gown directly from Benjamin Roberts?

As we are a manufacturer, we only sell to authorised stockists. Please click here for details.

Is it safe to buy my gown online?

We can only guarantee that gowns purchased from our authorised stockists are genuine Benjamin Roberts products. Buying a dress online or from unauthorised sources can leave you at risk of purchasing an inferior product.

How can I be sure that a store is an authorised Benjamin Roberts retailer?

To see all of our authorised stockists Click Here . Most will also display our official stickers in their windows.

What is the difference between Benjamin Roberts and Tia Bridal gowns?

Benjamin Roberts Ltd carry a number of different bridal labels so that there is something to suit every bride and every budget. Please visit our Collections page for more information. You can also find which stores carry which ranges by Clicking Here

How often are the collections updated?

New bridal collections are introduced twice a year. The images are updated accordingly so keep checking the website for information on new styles

Are the dresses photographed in each colour option?

The gowns are only photographed in one colourway and this is shown on our website.

What is the cost of the dress I like?

Within the bridal catalogues you will find a price guide however your authorised retailer in your area will be able to help you with further pricing information.

What is a “Designer Day”?

A Designer Day is an opportunity for a bridal store to present new lines and promotions to their customers. For a complete list of all the upcoming shows hosted by Benjamin Roberts’s stockists, click here.

How long would it take between ordering and receipt of my dress?

Please liase with your chosen store as delivery times can vary depending upon a number of factors. As a manufacturer we have noticed that many of you are now arranging weddings quickly and don’t have time to wait for a gown to be ordered. To try and accommodate you we are carrying stock of some of the most popular styles. Your stockist can contact us to see if we have anything available in your timescale.

How do I know what will suit me?

Try to keep an open mind; your bridal store will be able to help you choose the most flattering gown for your figure, style and budget. For appointment details contact your nearest stockist.

Can I have a brochure?

Brochures are only available to be viewed at our authorised Benjamin Roberts stockists; however each store should have flyers that are available to take away and all of our gowns can be viewed on-line by visiting our Collection page

Is it possible to get a swatch of my gown?

We are happy to provide your chosen stockist with a swatch* upon request. Please ask them to contact us directly. *Subject to availability

What is the difference between White and Diamond White?

The Diamond White colour is a very pale ivory. It is softer than pure white and flatters more skin tones. See above for swatch information.

In what sizes & lengths are your gowns available?

The majority of our dresses are available in sizes 8-30 with extra length on certain styles. Petite lengths and non-standard sizes can usually be accommodated via our made to measure service; there are some style restrictions and extra costs so please visit an authorised stockist for additional information.

What happens if I change my mind after I’ve ordered my dress?

Each stockist will have their own refund/cancellation policies but once an order has been processed by us it is unlikely that it will be able to be cancelled or amended. Please refer to your contract with your stockist.

How Can I Clean my Gown?

As there are so many different fabrics and embellishments used for our dresses we recommend that you consult the store where the gown was purchased to gain advice specific to your dress. All dresses are dispatched from ourselves with a cleaning label sewn in.

How can I be included in the “Our Brides” section of this website?

To be included in ‘Our Brides’ please click here, fill in a short form and send it to us along with a couple of your favourite photos. It will be posted onto the website as soon a possible and we will contact you if we need any further information. Check the website out – for how to be our ‘Bride of the Month’.

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